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By Trevor Smith Diggins & Ronald W. Brecher A Risk Communication Perspective for Water Service Professionals Pipeline Magazine - Spring 2018 - Ontario Water Works Association Engaging stakeholders in the water quality conversation can be a challenging effort at the best of times. And it can be more even more complex, and critical, at the worst of times. This article offers tips on cutting through the noise to respond to stakeholder concerns. |
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By Ronald Brecher & Trevor Smith Diggins A Tool for Promoting Collaboration in Risk Communication Risk communication can be complex when two or more authorities or departments share responsibility for responding to stakeholder concerns. The article describes the RESPONSE MATRIX(c), a simple tool that is used by teams to track stakeholder concerns and build effective responses. |
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