TRUST ON TAP
By Trevor Smith Diggins
& Ronald W. Brecher
A Risk Communication Perspective for Water Service Professionals
Pipeline Magazine - Spring 2018 - Ontario Water Works Association
Engaging stakeholders in the water quality conversation can be a challenging effort at the best of times. And it can be more even more complex, and critical, at the worst of times. This article offers tips on cutting through the noise to respond to stakeholder concerns.
GETTING ON THE SAME PAGE
By Ronald Brecher &
Trevor Smith Diggins
A Tool for Promoting Collaboration in Risk Communication
Risk communication can be complex when two or more authorities or departments share responsibility for responding to stakeholder concerns. The article describes the RESPONSE MATRIX(c), a simple tool that is used by teams to track stakeholder concerns and build effective responses.
Communicating risk and health information to stakeholders. A practical, 2-day training course presented by Canada’s leading risk communication and health-science specialists. $995 for two days includes lunch, refreshments, materials and parking.
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